Customer Service App in Dynamics 365 – Ep 24
In today’s episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 .
Discussed on the show
- Interactive Service Hub (and the move to Customer Service App)
- Customer Service App
- Disambiguation of similar-sounding terms
- Customer/Project/Field Service Apps
- Universal Scheduling Engine
- Unified Service Desk
- Apps in Dynamics 365 / Model-driven PowerApps
- Solution awareness of Apps in Dynamics
- Editing the sitemap with the (mentioned reference to edit default sitemap with sitemap designer, info @2min mark in video)
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