Customer Service App in Dynamics 365 – Ep 24

In today’s episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 .

Discussed on the show

  • Interactive Service Hub (and the move to Customer Service App)
  • Customer Service App
  • Disambiguation of similar-sounding terms
  • Customer/Project/Field Service Apps
  • Universal Scheduling Engine
  • Unified Service Desk
  • Apps in Dynamics 365 / Model-driven PowerApps
  • Solution awareness of Apps in Dynamics
  • Editing the sitemap with the (mentioned reference to edit default sitemap with sitemap designer, info @2min mark in video)

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About the Author

There is such a thriving and growing community around Dynamics 365. So why is it so hard to find good insights about what to consider and how to implement this or that feature, solution, app, or enhancement (without diving into code)? Join the conversation with hosts Britta Scampton and Matthew C. Anderson, longtime champions of the Dynamics platform.

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