On today’s episode (sponsored by Kingswaysoft) hosts Britta Rekstad and Matthew C. Anderson discuss queues and queue management in Dynamics 365 and model-driven PowerApps.
Discussed on the show
- Core entities of Queue, Queue Item, Routing Rule, Routing Ruleset
- Public vs. Private queues
- Visibility to queues and queue items & security
- Dynamics user teams and queues
- Using queues with different entities
- Routing Rules and Workflow
- Solution awareness for queue entities
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