Queues in Dynamics 365 – Ep 22

On today’s episode (sponsored by Kingswaysoft) hosts Britta Rekstad and Matthew C. Anderson discuss queues and queue management in Dynamics 365 and model-driven PowerApps.

Discussed on the show

  • Core entities of Queue, Queue Item, Routing Rule, Routing Ruleset
  • Public vs. Private queues
  • Visibility to queues and queue items & security
  • Dynamics user teams and queues
  • Using queues with different entities
  • Routing Rules and Workflow
  • Solution awareness for queue entities

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About the Author

There is such a thriving and growing community around Dynamics 365. So why is it so hard to find good insights about what to consider and how to implement this or that feature, solution, app, or enhancement (without diving into code)? Join the conversation with hosts Britta Scampton and Matthew C. Anderson, longtime champions of the Dynamics platform.

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